Frequent Asked Questions
Need some help with our services or got a burning question that you need answered pronto?
Just check the faq’s below to find the answer. If you still can’t find an answer to your question, please give our Customer Service guys an app or drop us an email
How do I register a new account?
You may create a free user account with your Email address or social login (Facebook or Google). A registered user account is required before you can download any video content. This includes downloading Free content. However, you do not need an account to download preview videos.
Can I download a preview movie?
No, it is not possible to download a sample clip. Therefore, we offer our clips and packs for the sharpest prices on the market.
How do I download Free content or product?
In order to download Free content or product, you will need to register as a user first. Then add any number of Free products into your cart and go through the checkout. You do not need to make any payment if your cart total value is ‘0’. These contents will be available in your ‘Download’ section of the user Account menu.
Can I re-download purchased items?
If you registered an account during checkout click on “My Account” from the menu and log in. Your purchase history is listed where you can click on “View Details and Downloads” to access links to download your purchased files. You can download your products maximum 2 times.
What if I need resolutions smaller than HD 1080?
You can always convert the files to a smaller file by using a video converter , more info you find in our video tools page
Are your clips royalty free?
Yes! 100% royalty free. Once you purchase clips, they’re yours to do what you want in a liveshow . However, they are not for resale in any way, even with modification. The whole file you find here
What is your refund/replacement policy?
All files are sold as-is and may only be refunded or replaced if there are any defects in the file. If you purchased the wrong item, please notify us within 24 hours.
How can I order products?
Just select the clips, collections or complete packs so they will automatically be placed in your basket.
How can I get a discount?
How bigger the buy, the bigger the discount ,just add more clips or collections and the bundle builder does it’s work. You can also register for our newsletter. Every new collection will be offered with a 50% discount for the first 15 days when it comes out.
What is the Automated Bundle Builder?
The Automated Bundle Builder is located at the bottom of the shop and automatically calculates your discounts each time you shop with us. It also will remind you when you have reached price breaks, earned free items and help lower your cost.
How will you deliver my loops?
Immediately following checkout you will be taken directly to your My Downloads area where all of your current and previous purchases are located. All products purchased on this website are downloadable.)
Invoicing & Tax?
At the checkout you find out if we have to charge you with the VAT of your country
What kind of payments do you accept?
We accept all major credit cards including Master Card, Visa, Discover and American Express through Stripe. In addition we also accept Paypal using your Paypal ID. These choices will be presented to you in the last step of checkout. We do not accept bank wires, checks, money orders and payment by fax
What resolutions and formats do you offer?
All our videos and collections are delivered in Quicktime format for maximum compatibility on Mac and PC platforms. We use the H2.64 codec for maximum quality with minimum file size. Our videos and collections are available in high definition 1080. The files with Apha Channel will be rendered as DXV3
Will your material work on my computer?
The clips are designed to be compatible with every video related application capable of using Quicktime video. If your software works with Quicktime files these files will work on your computer. To check compatibility with your system, please sign-up for a free account to gain access to our free loops. You may use the free loops to test with – and you may use them royalty-free in your projects as well.
Playback is not smooth.
The Mp4 files should run well on almost all vjsets/mediaservers. If there are problems with playback we suggest that you convert the files in a codec that your system prefers. In most cases you will find a batch convertor so you can convert a lot of files in one shot. If you are using a file ending with a ‘+’ symbol it is unlikely you will get smooth playback.
Can I play shipped files on my home DVD player?
No. All files are in Mp4 or wuicktime format for computer software only. Although these days a lot of the smart televisions will have a player to show Mp4 files
Which vj software or mediaserver shall I use?
In our training section we offer you an overview of the most common used softwares with a link to their websites. We also offer some 5 minutes quickstart tutorials for the most popular vj programs.
Do you remove the Videostoxx logo from my purchased loops?
Yes. The watermark will be removed in all files you have purchased.
